Refund policy

Returns

We do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.

Returns are only accepted in the following cases:

  • The item arrives damaged
  • The wrong item was shipped
  • The product is defective upon arrival

Reporting an Issue

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

Send all requests to:

Email: teamthree9698@gmail.com

Refund Eligibility

Refunds or replacements will only be approved after our team reviews the issue and verifies the claim.

Approved refunds will be processed to the original payment method within 5–10 business days.

Non-Refundable Situations

We do not provide refunds or replacements for:

  • Incorrect address provided by customer
  • Delayed shipping caused by carriers
  • Normal wear and tear
  • Minor packaging damage
  • Change of mind

Order Cancellations

Orders may only be canceled before they are processed or shipped.

Contact Us

For any questions regarding this policy, contact:

Email: teamthree9698@gmail.com